Shipping policy

SHIPPING POLICY
kivexi.com

1. Free Shipping
Kivexi offers free worldwide shipping on orders over 34 euros, with no other minimum order requirement.

2. Processing Time
Once payment is confirmed, orders are processed within 1 to 3 business days. During periods of high demand or special promotions, this timeframe may be slightly extended.

3. Estimated Delivery Time
The estimated delivery time once the order has been dispatched is 7 to 15 business days, depending on the destination country and local postal service.
These timeframes are estimates and may be affected by external factors such as customs, local holidays, or logistical issues beyond Kivexi's control.

4. Order Tracking
Once your order has shipped, you will receive an email with the tracking number so you can check the status of your shipment at any time.

5. Shipping Zones
Kivexi ships worldwide. If you have any doubts about whether we ship to your country, feel free to contact us before placing your order.

6. Delivery Delays
Kivexi is not responsible for delays caused by the shipping carrier, customs authorities, or any other cause beyond our control. In the event of a significant delay, our team will do everything possible to help you locate your order.

7. Delivery Address
It is the customer's responsibility to provide a correct and complete delivery address when placing an order. Kivexi is not responsible for shipments lost or returned due to errors in the address provided.

8. Customs and Import Duties
In some countries, additional customs fees or import taxes may apply. These charges are the responsibility of the buyer and the recipient. We recommend checking your country's customs regulations before placing an order.

9. Order Not Received
If 30 business days have passed since the shipping date and you have not received your order, please contact our customer service through kivexi.com and we will work to resolve it as soon as possible.

10. Contact
For any questions related to the shipping of your order, you can reach us through the contact options available at kivexi.com.